Please check your order number to ensure you have ordered from wallpapersales.uk.com – our sister company www.wallpapersales.co.uk offer bespoke designer Wallcoverings ordered as per requirement, therefore have a different returns policy you can find here
At WallpaperSales.Uk.com we offer a hassle free, no quibble returns procedure on our high street items and are happy to refund or exchange a product providing it’s in a sealed fully re-sellable condition. Any items returned damaged will not be refunded, so we recommend using an insured courier to return items to us. Returns should be made within 30 days of purchase and in original, undamaged packaging. Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any delivery charge (except where goods received are either faulty or incorrect).
We advise that all rolls are inspected prior to hanging as a refund cannot be issued once the product has been hung. We also cannot be held responsible for decorator’s costs when goods are not inspected prior to hanging. In the event of a fault please contact us immediately. In most cases we will ask you to send a sample image of the product clearly showing the fault along with all the product labels – it not usually necessary to return the entire faulty product. Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the
product or labels until you have finished decorating and have contacted us with images of the defective product. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
Should your original purchase qualify for free delivery due to spending over the promoted threshold, and you then return items to bring your order under the value of free delivery, a cost of £4.95 will be deducted from your refund to amend the original orders value.
Goods damaged in transit for a claim to be made we have to be informed within 2 working days of the parcel being delivered, it must also be signed for as damaged for a claim to be considered.
Please note, samples cannot be returned.
How to Return:
If you would like to return any products to us, please notify us by email of your intention to do so, and please clearly include your details within the returned box.
Returns must be sent to:
Units 1 & 2 Triangle House